Refund policy

Returns, Refunds and Warranty Policy

Last updated: October 7, 2026

We want you to love your In Rhythm product. If something isn't right, this page explains our 30-Day Money-Back Guarantee, how returns and refunds work, and what our warranty covers, for customers worldwide.

Nothing in this policy excludes, restricts or modifies any rights you may have under applicable consumer protection laws, including the Australian Consumer Law, the UK Consumer Rights Act 2015, or EU consumer protection laws, which cannot be excluded.

1. 30-Day Money-Back Guarantee

Try your Better Sleep Bulbs at home for 30 nights from the day your order is delivered. If your sleep hasn't improved, contact us within 30 days of delivery and we'll refund the full price you paid for the bulbs, plus your return postage. The original shipping charge is not refunded.

  • You can install and use the bulbs during the 30 days. They don't need to be unused or in perfect packaging.
  • Please return all the bulbs from your order, along with any packaging you still have.
  • You pay the return postage up front, and we refund it once you send us the receipt and proof of return.

This guarantee applies to all customers worldwide and is in addition to your statutory cancellation rights in the UK and EU.

How to start a return

  1. Email us at team@inrhythm.earth within 30 days of delivery, with your order number.
  2. We'll reply with your return instructions and the return address.
  3. Please send the bulbs back within 14 days of receiving the instructions, and email us a copy of your postage receipt and proof of return (for example, the tracking number or drop-off receipt).

Refunds

Once we have your receipt and proof of return, we'll process your refund within 5 business days.

  • Refunds are issued to your original payment method.
  • Your refund covers the price you paid for the bulbs, including any discount or bundle pricing applied to your order, plus your return postage.
  • The original shipping charge is not refunded, except where required by UK or EU law.
  • Refunds may take a few extra days to appear, depending on your bank or card provider.

2. Pre-Orders

If your order is a pre-order, you can cancel it for a full refund, including shipping, at any time before it ships. Just email team@inrhythm.earth with your order number. Once your order has been delivered, the 30-Day Money-Back Guarantee applies as above.

3. Warranty (Faulty or Defective Products)

Your In Rhythm product comes with a 12-month limited warranty from the date of delivery, covering manufacturing defects and early failures.

What the warranty covers

You may make a warranty claim if, within 12 months:

  • The product stops working
  • The product flickers, fails, or has electrical issues
  • The product arrives damaged or "dead on arrival"
  • The product shows any manufacturing or functional defect

What the warranty does not cover

This warranty does not cover damage caused by:

  • Misuse or improper handling
  • Installation in an incompatible socket or fixture
  • Use on a dimmer that isn't set to full brightness
  • Using the product outside its rated voltage (AC 100–240V)
  • Physical damage, drops, cracks, or water exposure
  • Commercial use outside residential environments
  • Any modification or disassembly

This does not affect your rights under applicable consumer protection laws where a product is faulty, not as described, or not of acceptable quality.

How to make a warranty claim

Email us at team@inrhythm.earth with:

  1. Your order number
  2. A description of the issue
  3. A short photo or video clearly showing the fault

If your claim is approved, we will either send you a replacement product or issue a refund. We'll confirm which option applies.

Warranty return shipping

For approved warranty claims:

  • We may not require the faulty product to be returned
  • If a return is requested, we refund your return postage once the bulb arrives back and you've sent us a copy of your postage receipt
  • There's no charge to you for replacing faulty items

4. Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, email team@inrhythm.earth within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a refund at no cost to you.

5. International Returns and Customs

We accept returns and warranty claims from customers worldwide. For returns under our 30-Day Money-Back Guarantee or approved warranty claims, we refund your return postage once the bulbs arrive back and you've sent us a copy of your postage receipt. Please mark the parcel as "returned goods" so that no customs charges apply.

6. Processing Times

  • Refunds are processed within 5 business days of receiving your return
  • Warranty claims are processed within 5–10 business days of receiving the details we need
  • Refunds may take additional time to appear, depending on your bank or card provider

7. Contact Us

For all return, refund or warranty questions, email team@inrhythm.earth. We'll reply within 1–2 business days and guide you through the process.

In Rhythm is a trading name of Circadian Healing Ltd, 124 City Road, London, EC1V 2NX, United Kingdom.