Shipping policy

Shipping Policy

Last updated: October 7, 2026

This page explains how we ship your In Rhythm order, how long delivery takes, and what to do if your parcel is delayed or missing. For returns, refunds and warranty claims, please see our Refund Policy.

1. Shipping Cost

Shipping is a flat $5.95 per order, to anywhere in the world.

2. Where We Ship From

  • Orders to the United States ship from our US fulfillment center in Ohio.
  • Orders to all other countries ship from our international fulfillment center.

3. Dispatch and Delivery Times

Orders leave our fulfillment center within 24–48 hours (business days) of being placed, or of stock arriving for pre-orders. After dispatch, typical delivery times are:

  • USA: 3–8 business days
  • International: 7–14 business days

These are estimates. Carrier delays, customs processing or public holidays can occasionally add a few days.

4. Pre-Orders

The Better Sleep Bulb 2nd Generation is currently on pre-order. Pre-orders are reserved from our next production batch, which ships in late October 2026. Your order will leave our fulfillment center within 24–48 hours of that stock arriving, and we'll email you as soon as it ships.

If your order includes both pre-order and in-stock items, we'll ship everything together once the pre-order stock arrives, unless we let you know otherwise.

You can cancel a pre-order for a full refund at any time before it ships by emailing team@inrhythm.earth.

5. Carriers

We use trusted local carriers to deliver your order, chosen for speed and reliability in your country, for example, GOFO in the USA, Royal Mail in the UK and Australia Post in Australia. Your shipping confirmation email will tell you which carrier is delivering your parcel.

6. Tracking Your Order

You can follow your parcel at any time on our order tracking page:

https://shop.inrhythm.earth/apps/parcelpanel

Enter your order number and email address, or your tracking number.

  • USA orders: you'll receive your tracking number by email when your order ships. Please allow 24–48 hours for tracking updates to appear.
  • International orders: your parcel first travels to your country, and becomes trackable once it reaches the local carrier there. We'll email your tracking details at that point. This usually takes up to a week from dispatch, so don't worry if you haven't received tracking straight away; your order is on its way. Once your tracking is live, it'll show every step through to delivery.

7. Customs, Duties and Taxes

We don't collect import duties or taxes at checkout. Depending on your country, your local customs authority may charge import duties or taxes when your parcel arrives. These are set by your government and are the recipient's responsibility. The Better Sleep Bulb runs on AC 100–240V, so it works in every country.

8. If Your Parcel Shows as Delivered But You Haven't Received It

Please first:

  • Check around your delivery address, including safe places, mailrooms, reception areas, or with neighbors
  • Confirm the shipping address on your order confirmation
  • Check our tracking page for delivery notes or photo confirmation, where available

Carriers sometimes mark parcels as delivered slightly before final drop-off. In some cases, parcels arrive within 24 hours of being marked delivered.

If 36 hours have passed and you still can't find your parcel, please contact us.

9. If Your Parcel Is Delayed or Has No Tracking Updates

If your tracking shows no movement for several days, or your parcel hasn't arrived within a week of its estimated delivery date, please email us as soon as possible, and no later than 30 days after the estimated delivery date. For international orders, please allow up to a week from dispatch for tracking to become available before getting in touch.

We'll open an investigation with the carrier on your behalf. If the carrier confirms your parcel is lost, we'll either send a replacement or issue a refund. We'll confirm which option applies.

10. Important Information

We aren't responsible for delays outside our reasonable control, including:

  • Customs processing
  • Incorrect shipping addresses provided at checkout
  • Failed delivery attempts where the parcel is returned to sender

If a parcel is returned to us because of incorrect address information, reshipping costs may apply.

11. Contact Us

If you have a question about shipping, or believe your parcel is missing, email team@inrhythm.earth with:

  • Your order number
  • Your tracking number
  • A brief explanation of the issue

We'll reply within 1–2 business days and guide you through the next steps.

In Rhythm is a trading name of Circadian Healing Ltd, 124 City Road, London, EC1V 2NX, United Kingdom.